Network Status

There are currently no known problems with our network. Most connection related problems can be resolved by restarting your computer, modem, router, or radio. Please feel free to call us at 613-507-9000 or email support@wtccommunications.ca and we will respond to you as soon as possible.

There is a known outage for our Wireless customers in the Forfar area where customers are able to connect but not surf. Network Operations is aware and field techs are currently at location repairing the problem. There is no estimated time of repair. Most connection related problems can be resolved by restarting your computer, modem, router, or radio. Please feel free to call us at 613-507-9000 or email support@wtccommunications.ca and we will respond to you as soon as possible.

There are no known problems with our network. Most connection related problems can be resolved by restarting your computer, modem, router, or radio. Please feel free to call us at 613-507-9000 or email support@wtccommunications.ca and we will respond to you as soon as possible.

Some kingston.net email customers will be unable to send email. We are aware and working on it. Most connection related problems can be resolved by restarting your computer, modem, router, or radio. Please feel free to call us at 613-507-9000 or email support@wtccommunications.ca and we will respond to you as soon as possible.

There are no known problems with our network. Most connection related problems can be resolved by restarting your computer, modem, router, or radio. Please feel free to call us at 613-507-9000 or email support@wtccommunications.ca and we will respond to you as soon as possible.

There is a known issue with our mail system which is preventing our email customers from being able to send and receive messages. Network Operations is aware and currently investigating the issue. There is no estimated time of repair. Most connection related problems can be resolved by restarting your computer, modem, router, or radio. Please feel free to call us at 613-507-9000 or email support@wtccommunications.ca and we will respond to you as soon as possible.

There are no known problems with our network. Most connection related problems can be resolved by restarting your computer, modem, router, or radio. Please feel free to call us at 613-507-9000 or email support@wtccommunications.ca and we will respond to you as soon as possible.

Our phone system is currently having problems. As a result we are unable to receive incoming calls to our office. We are working on restoring phone service as soon as possible. In the short term, we can be reached via email at support@wtccommunications.ca

On Saturday November 26th between 12:01 am and 4:00 am we will be performing upgrades to routers and switches in our 900 Portsmouth office. During this time there will be intermittent outages to Internet connectivity only for clients with collocated servers. Voice and Internet (DSL, Cable, Wireless) should not be affected by this outage, but you may experience problems when trying to view our website or access your email hosted with WTC.

There are no known problems with our network. Most connection problems can be resolved by restarting your computer, modem, router or radio before calling Support at 613-507-9000. You can leave a message for Support during your wait by press 3 and leave a detailed message with your username, phone number and a brief description of the problem that you are having and we will return your call as soon as we can. You can also contact Support via Live Chat by going to http://www.kingston.net and click on the Live Chat button.