Hosted PBX Benefits

Hosted PBX vs. Owned PBX

Features / Costs Hosted PBX Owned PBX
Up-Front Costs Very Low Very High
Support Costs Low Moderate
Costs Per Minute on Incoming Calls Moderate Low to Very Low
Share incoming phone lines No Yes
Route calls to any phone Yes No
Supports distributed employees Yes No
Scalability Very High Limited
Call capacity Very High Limited
Full feature set Included Expensive
Fault tolerant Yes No or Expensive
ACD queuing Included Expensive
Distributed administration Yes No