WTC News

WTC holiday hours for Technical Support and business offices

WTC News

WTC Technical Support will be staffed over the holidays and available by phone at 1-866-547-6939, email or live chat except for December 25th. Holiday hours for WTC Technical Support are:

Sunday, December 24: 9am–2pm
Monday, December 25: Closed
Tuesday, December 26: 9am–5pm
Wednesday, December 27: Normal hours until January 1st
Sunday, December 31: 9am–2pm
Monday, January 1: 9am–5pm
Tuesday, January 2: Normal hours resume

Watch out for SCAM surveys

WTC News

Alert WTC customers have let us know that the scammy survey and prize pop-up windows are again appearing with increased regularity.

If you've never seen this scam, it most commonly happens when you're about to leave a website. At that time a pop-up window will appear, with the legitimate-looking headline, "Dear WTC Communications User!" or some variant therof. You're then tempted with a prize if you'd just take a few minutes to complete a survey. Don't be fooled—this isn't us!

Canada Day Hours of Operation

WTC News

WTC Technical Support will be available by phone, email or live chat from 9am-5pm on July 2nd 2018
Our Business Offices in Perth, Kingston and Westport will be closed on July 2nd 2018.

No worries! New Unlimited Data plans now available

WTC News

Watch a lot of Netflix, play online games, or download a ton of music? Or does your home WiFi also get used for your family’s smartphones, tablets and laptops? Then you’re likely concerned about exactly how much data you’re using every month.
Based on feedback from our customers, we’ve taken the worry out of your online activity. Our new Unlimited Data plans allow you to surf, play or watch without the concern of going over your monthly data limit.

Cellphone network failure spotlights importance of keeping landline telephones

WTC News

The day-long nationwide failure of Rogers Communications' cellphone network on October 9th brought into focus the importance of access to a plain old landline telephone in the case of emergencies.
When a software glitch caused a widespread outage for Rogers customers across Canada, even Rogers themselves urged their customers to locate someone with a dependable landline in case they needed to make an emergency call.