Watch out for SCAM surveys

Alert WTC customers have let us know that the scammy survey and prize pop-up windows are again appearing with increased regularity.

If you've never seen this scam, it most commonly happens when you're about to leave a website. At that time a pop-up window will appear, with the legitimate-looking headline, "Dear WTC Communications User!" or some variant therof. You're then tempted with a prize if you'd just take a few minutes to complete a survey. Don't be fooled—this isn't us!

We've had people wondering how the scammers know that you're a WTC customer. It's actually quite easy. As an internet provider, we use IP (internet protocol) addresses which are publicly-registered, meaning that there is a directory naming WTC Communications as the owner of specific IP addresses. When we send your internet traffic over these IP addresses, it's easy for the scammers to identify the traffic as coming from us, and – bingo! – you get a realistic-looking message on your screen. If you're interested in how this all works, check it out here and here.

As always, if you ever have any question about whether a webpage or document is legit, contact WTC Technical Support and we'll help you out.