We're looking out for you through COVID-19
Your service continues to be our main priority.
The health and safety
of our community and our people is paramount.
This is something that we've always believed and supported, both in word and in
action. There has perhaps not been another time in WTC Communications'
history when this statement has rung truer then now.
In light of the recent developments concerning COVID-19, WTC has made the
decision to close its public storefronts until further notice and are
encouraging our staff to work from home whenever possible.
Let me take this opportunity to highlight some key points:
Though our stores and offices will
be closed to the public, we are still available to you for any inquiries you
may have or technical support you may need.
Our Customer Service and Technical Service Teams will continue to be accessible
to you via phone at 1-866-547-6939 and email at info@wtccommunications.ca (Customer
Service) or support@wtccommunications.ca (Technical
Support). We are continuing business as usual with a few modifications to
do our part in protecting both our employees and the public.
We are 100% committed
to serving our customers and are available to you for all your Internet, TV,
Phone, and Security needs.
You will continue to be able to access all of your services.
Many of our TV channels are
offering free previews for the next month to help you navigate this time. Find our Free Previews for May listed here: https://mailchi.mp/wtccommunications/free-channels-each-month-from-wtc-3196666?e
Service calls will
continue with measures in place to ensure the safety of our technicians as well
as our customers. This may change
based on direction from Health Canada. Our commitment to you is to
provide you with reliable service to the best of our abilities at all times.
If you need to return or exchange
hardware, we will make arrangements to come to you.
Please note that due to our store closures, in-person hardware returns
and exchanges are currently not being accepted. To arrange for hardware return
or exchange, please email or call us so that we can make arrangements.
This is an excellent opportunity to
utilize our e-billing and online payment options. As our
stores will be closed to the public until further notice, it will not be
possible to pay your bill in-person. You can eliminate the need for
face-to-face contact when receiving and paying bills by choosing e-billing and
paying online. This can be done via your own online banking or setting up
pre-authorized payments. You can find more information by visiting: https://wtccommunications.ca/my-wtc/e-bill.
All WTC employees are
encouraged to work from home when possible and to perform self-screening and
self-discipline. Our employees are
our biggest asset and we value their health and safety above all. Because
of this, we are following recommendations from health officials to move to
remote working conditions where possible.
If any employee feels ill or
unwell, they are required to stay home until they are
fully recovered and seek medical attention if necessary. Self-Quarantine
measures are in place should any of our employees come into contact with
someone carrying COVID-19.
You can expect to hear from us as
soon as updates become available. We believe in
consistent and honest communication built on a foundation of integrity and
respect and we will continue to do everything in our power to ensure that you
are kept in the loop as the situation evolves.
We understand that these decisions may cause inconveniences and we apologize
for that. In almost 90 years of operation, WTC has been met with
challenges, but this situation is unique. As such, we are in uncharted
territory and are committed to doing everything we can to minimize the impact
you may experience.
Thank you for your patience as we navigate this challenging time in our
communities. A big thank you to our employees, who have worked long and
hard to ensure that we are in the best position we can possibly be to manage
the impact of COVID-19 in our communities. I am proud to have such
dedicated and caring people working with WTC.
We look forward to connecting with you face-to-face again one day soon.
Until then, take care of yourselves and of each other.
Mike Lynn
General Manager
WTC Communications
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